Frequently Asked Questions

As our dresses are individually crafted, our sizing standards may differ from other brands. To ensure the most accurate fit, we strongly recommend referring to the Sizing Guide available on each product page and comparing it with your precise body measurements.

Our size chart is based on actual body dimensions and may not align directly with regional or standard sizes.

Should you encounter any sizing concerns upon receiving your order, our customer service team is readily available to assist you in finding the most suitable resolution.

If the size you’re looking for is unavailable, it means that particular piece has sold out. At KIKI and JOJO, each collection is crafted in intentionally limited quantities to preserve the uniqueness and rarity of every design. To maintain this sense of exclusivity, we do not reproduce or restock sold-out styles.

That said, our client advisors would be delighted to recommend a similar piece that captures the same spirit. Simply reach out to us via live chat — we’re here to help you find something just as special.

Yes, we do. Bring your vision to life with a bespoke design tailored just for your little one — whether for girls or boys, we create unique pieces that make every occasion truly unforgettable.

To get started, simply click the CUSTOMIZATION link and send us your custom request. Share the details of what you need, and our team will get in touch with you via your preferred contact method — typically within 24 hours.

Our client advisors are here to assist every step of the way.

All orders are shipped Monday - Friday during business hours. Once we receive your order, it will be dispatched within 1-3 business days from our warehouse in Delaware.

Estimated delivery time: For most orders, allow 3-9 business days for delivery.

We do not take responsibility for lost/missing packages that show successful delivery.

*Please note these are average delivery times and not guaranteed, some states can take an additional day or two, as they may be farther away from our warehouse location in Delaware.

For inquiries, please contact customercare@kikiandjojo.com.

Due to the high volume of shoppers during the holiday season, please allow 5-7 days for your order to be processed, prepped, and shipped out to you. You will receive a shipping confirmation email with tracking information after your items have been dispatched

You will receive a shipping confirmation email with tracking information after the items have been shipped from our warehouse. At the bottom of the email, you can select "Track Package" to see your estimated delivery time from the carrier. (Please allow an additional 1-2 business days for shipping during peak sales/holidays.)

You can also track your package via your account and our online chat messenger.

Yes, we offer next-day shipping within the U.S. via UPS. You can select your preferred shipping method at checkout. Please note that delivery times may vary depending on your location and are not guaranteed.

If you have urgent delivery needs or special shipping requests, our client care team is here to help. Simply reach out via customer service at 📧

customercare@kikiandjojo.com or connect with us through our online chat messenger — we’ll do our best to accommodate you.

Because we do our best to ship out orders as quickly as possible, we are often unable to make changes to your order or cancel your order once it's been processed.

Please email us to customercare@kikiandjojo.com with your order update request, as soon as possible and we will do our best to accommodate your request.

To start a return, email our customer service customercare@kikiandjojo.com within 14 days of delivery of your package. Please include the order number and list the items you wish to return.

You can view our Returns and Exchanges Policy and start a return here.

Please refer to the detailed caring instructions specific to your garment in the "Care Instructions" section on the product page.

Different dresses or suits may have different caring instructions, so it is important to follow the guidelines provided to prolong its lifespan and maintain its quality.

Each KIKI and JOJO garment arrives with its own elegant hanger and signature dust bag. Designed to protect and preserve its craftsmanship. Given the delicate detailing and occasional-wear nature of our pieces, we highly recommend returning each garment to its dust bag and hanging it properly after every wear.
This thoughtful care ritual will help maintain the silhouette, fabric integrity, and lasting beauty of your piece — keeping it as enchanting as the day it arrived.